Terms and Conditions

Welcome to Sivorela London! By accessing or using our website (www.sivorelalondon.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. General Information

Sivorela London is a retail company selling clothing and accessories. We reserve the right to update or modify these Terms and Conditions at any time, and it is your responsibility to check for updates regularly.

2. Orders and Pricing

  • All orders are subject to availability and acceptance.
  • We make every effort to display accurate pricing, product descriptions, and stock availability, but errors may occasionally occur. If an error occurs with your order, we will contact you to resolve the issue.
  • Prices may change without notice.

3. Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other payment options available at checkout. All payments are processed securely.

4. Shipping and Delivery

  • We aim to process orders within 1-2 business days, and shipping takes approximately 5-11 business days, depending on the shipping method and location.
  • Shipping costs are calculated at checkout, and we offer free shipping for orders over 20.-.
  • You will receive a tracking number once your order has been shipped.

5. Returns and Refunds

Please refer to our Return Policy for details on how to return items and request a refund.

  • Returns are accepted within 14 days of receiving your order.
  • Items must be in their original condition and packaging.
  • Refunds are processed to the original payment method once the return is received and inspected.

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

7. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Sivorela London and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without our permission.

8. Limitation of Liability

Sivorela London is not liable for any damages, losses, or injuries arising from the use of our website or the products we sell. We make no guarantees regarding the accuracy or availability of the website or products.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or practices of these websites.

10. Governing Law

Any disputes will be subject to the exclusive jurisdiction of the courts in the Netherlands.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@sivorelalondon.com.