Return Policy

At Sivorela London, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help.

1. Return Eligibility

  • Items must be returned within 14 days of receiving your order.
  • Products must be in their original condition, unused, unworn, and with all tags attached.
  • Items marked as “Final Sale” are not eligible for return or exchange.

2. How to Initiate a Return

To start a return, please email us at info@sivorelalondon.com with the following details:

  • Your order number
  • Item(s) you wish to return
  • Reason for the return

We will provide you with further instructions on how to send the item(s) back.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to your original payment method.
  • Please note that shipping costs are non-refundable.

4. Exchanges

  • If you need a different size or color, please initiate a return and place a new order for the desired item.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us at info@sivorelalondon.com within 7 days of delivery. Include photos of the damage, and we will resolve the issue promptly.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item(s).

7. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
  • Final Sale items

8. Questions?

If you have any questions about our Return Policy, feel free to reach out at info@sivorelalondon.com. We’re here to help!