Shipping Policy
At Sivorela London, we strive to provide a seamless and reliable shipping experience for all our customers. Below are the details of our shipping process:
1. Processing Time
- Orders are processed within 1-2 business days after payment is confirmed.
- Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
3. Delivery Times
- Standard Shipping: Estimated delivery time is between 5-11 business days.
- Delivery times may vary depending on your location and external factors such as customs delays.
4. Shipping Locations
We currently ship to the following regions:
- [ UK, Europe, USA.]
If your location is not listed, please contact us at info@sivorelalondon.com for assistance.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on the carrier’s website.
6. Customs and Duties
- International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
- Sivorela London is not responsible for any delays caused by customs clearance processes.
7. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us at info@sivorelalondon.com immediately.
- We will work with the carrier to resolve the issue as quickly as possible.
8. Delivery Issues
- Please ensure your shipping address is correct at checkout. Sivorela London is not responsible for packages delivered to incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect address, additional shipping fees may apply.
9. Questions?
If you have any questions about our Shipping Policy or your order, feel free to contact us at info@sivorelalondon.com.